Dleesa FAQ

faq

Table of Contents

Q: Are you a manufacturer?
A: Yes. Our factory is in Pinghu. It is nearby Shanghai and Hangzhou. Welcome to visit our factory if your time permits.

Q: What about the delivery time?
A: The delivery time is about 30-35 days after receipt prepayment. However, it is the basis of our production schedule. Please feel free to contact us to tell your request and quantity to get an accurate date.

Q: Do you accept sample orders?
A: We could understand your concerns about the quality of products, so the sample order is acceptable. The delivery time of the sample depends on the material prepared. So you’d better tell us which material you need when you contact us.

Q: How long is your warranty?
A: 10 years. On the other hand, 1% spare parts of order will be provided when your quantity is 100 sets. We will try our best to provide an after-sale service to you.

Q: How to get your quotation of products?
A: Before getting our quotation, please confirm what products you need, such as the size of the product, what kind of glass(clear glass, frosted glass, fabric glass, and so on), and the thickness of glass. The quotation is made basis on this information. Sometimes, customers maybe not have such detailed information, we could recommend hot sale for your reference.

Q: What is the radius of quadrant shower enclosures from Dleesa?
A: The radius of quadrant enclosures is 550.

Q: How should I clean the shower enclosure?
A: After every use of the shower enclosure flush the glass with water to remove residual soap. Then use a squeegee to remove any remains of water.

It is recommended to use a soft cloth to clean the glass surfaces. More stubborn smudges of dirt should be cleaned by the Glass Cleaner agent. No aggressive dissolving and scrubbing agents should be used, as they can permanently damage the Easy Clean coating.

The coating should be reconditioned with the Glass Protector agent every 6 months. Before applying the Glass Protector agent, glass surfaces should be cleaned with the Glass Cleaner agent, in order to remove potential impurities.

Hinges and rollers should be lubricated with the technical Vaseline or silicone grease at least once a year.

Q: How do I specify the shower enclosure variant (left or right)?
A: 1. Stand in front of the shower enclosure and see on which side the hinges are. If they are on the left side, the variant is left; if the hinges are on the right side, the variant is right For bathtub screens the variant is specified by the side the wall-mounting profile is on.

  1. Variant of the shower enclosure with sliding doors is determined based on the movement of the door – right variant is when the door opens to the right and left variant if the door opens to the left.

Q: Where can I purchase DLEESA Products?
A: Current now, we have an agent in USA Dallas, if you are located in the USA, You can buy from our agent.
Besides, you can click contact us by email inquiry what kind of products you need?

Q: Why is silicone not sticking to the acrylic?
A: The gloss of the acrylic can sometimes affect adhesion, in such cases, we recommend lightly sanding the area to create a rough surface where the silicone will be applied.

Q: What kind of caulking do you recommend?
A: We recommend acrylic latex caulking

Q: Should the foam be removed from the base?
A: DO NOT REMOVE THE FOAM FROM THE BASE. Under no circumstances should the foam be removed from the base. The foam provides stability and support to the base.

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